Returns & Refunds

Returns & Exchanges

At Emma Bridess, we want you to feel confident when shopping for T shirts, hoodies, and casual apparel. If something isn’t right, we offer a clear and straightforward return process.

Return Window

  • Returns are accepted within 30 days of delivery.

  • Items sent back after 30 days may be refused or returned to you at your expense.

Non-Returnable Items

  • Customized products (unless there is a quality issue)

  • Gift cards

  • Final sale or flash sale items

  • Certain accessories (for hygiene reasons)

If a specific product page lists a separate return policy, that policy will apply.

Return Eligibility

To qualify for a return:

  • Item must be unworn, unwashed, and unused

  • Original tags must be attached

  • Item must be in original condition

  • Promotional gifts (if any) must be included

We recommend inspecting your order upon delivery and trying items on before washing or removing tags.

How to Start a Return

Step 1: Contact us via email or live chat
Email: support@emmabridess.com

Step 2: Our team will provide return instructions and the return address.

Step 3: Ship the item using a traceable shipping service and share the tracking number.

Step 4: Once received and inspected, we will process your refund.

Return Shipping Fees

Non-Quality Returns

  • Customer is responsible for return shipping costs.

  • Original shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items

If the issue is due to our error:

  • We will cover return shipping.

  • A full refund or replacement will be provided.

Refund Process

  • Refunds are processed within 3 business days after inspection.

  • Refunds are issued to the original payment method (Visa, Mastercard, or PayPal).

  • Depending on your bank, it may take several additional business days for funds to appear.

If you do not see your refund:

  1. Check with your bank or card issuer.

  2. Allow processing time.

  3. Contact us if needed.

Order Cancellation Policy

Within 12 Hours

  • Free cancellation.

After 12 Hours (Order Packed)

  • 20 percent packing fee may apply.

After 24 Hours (Order Shipped)

  • Cancellation is no longer available.

Customized Products

If production has started, cancellation is not accepted.
Up to 50 percent of the product cost may be deducted if production has already begun.

Custom Product Policy

Because custom products are made specifically to your design:

  • Cancellations are not accepted once production begins.

  • Returns are only accepted for quality issues.

  • Quality concerns must be reported within 48 hours of delivery.

Please note that final appearance may vary slightly depending on customization methods such as printing or embroidery.

We strive to ensure your custom apparel closely matches the preview provided.

Important Notes

  • We are not responsible for returns lost in transit. Please use trackable shipping.

  • Returns must be securely packaged to prevent damage.

  • Customs duties or import fees (if applicable) are non-refundable.

  • Business days are Monday–Friday, excluding holidays.

Need Assistance?

Our customer support team is here to help.

Email: support@emmabridess.com
Live Chat: Available on our website